pk22's Privacy Policy — Your Information Is Safe With Us

Introduction & Scope

pk22 is a trusted online gaming and betting platform serving players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy applies to the pk22 website, mobile platform, and all related services. When you register on pk22, log in, or use our services in any way, you agree to comply with the terms of this policy.

This policy has been drawn up in line with applicable data protection regulations in Bangladesh. We want to ensure that every user knows where their data goes, how it is used, and how they can exercise their rights.

Data Collection — What Information We Collect

2.1 Information You Provide Directly

When you create an account on pk22 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment information (details related to bKash, Nagad, Rocket, or bank accounts)
• Security questions and answers

2.2 Automatically Collected Information

Certain information is collected automatically while you use our platform. This includes:

• IP address and device identifier (Device ID)
• Browser type and version
• Your device's operating system
• Login time and session duration
• Gaming history and transaction records
• Navigation data on our site (which pages you viewed, how long you stayed)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from legitimate third parties, such as:

• Transaction confirmations from payment processors (bKash, Nagad, Rocket, banks)
• Verification results from identity verification agencies
• Risk assessment data from fraud prevention services

Purpose of Data Use

pk22 uses your information for the following specific and legitimate purposes:

3.1 Service Operation & Improvement

• Account creation, management, and verification
• Providing gaming and betting services
• Processing financial transactions and maintaining records
• Improving platform performance
• Resolving technical issues and troubleshooting

3.2 Security & Protection

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring account security
• Preventing minors from accessing the platform
• Enforcing responsible gaming guidelines

3.3 Communication & Customer Support

• Providing assistance via live chat and email
• Informing users about important platform updates and changes
• Sending transaction confirmation messages
• Sending account-related notifications

3.4 Compliance with Legal Obligations

Under applicable laws and regulations, we are required to store and process certain information. This includes compliance with Anti-Money Laundering (AML) rules.

Sharing Data with Third Parties

pk22 never sells your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers who help operate our platform. These partners include payment processors (bKash, Nagad, Rocket, and various banks in Bangladesh), identity verification agencies, technology service providers, and game suppliers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information in response to a lawful order or request from a competent court or government authority. In such cases, we will only share the minimum information legally required.

4.3 Business Transfers

If any part of pk22's business or assets is transferred, merged, or acquired, user data may form part of that transfer. In such cases, we will provide advance notice.

Cookies & Tracking Technologies

pk22 uses cookies and similar tracking technologies on its website and platform. These technologies help improve your experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality. Used for maintaining login sessions, security verification, and similar tasks.
• Performance Cookies: Analyse how users interact with the platform to help improve it.
• Functionality Cookies: Remember your preferences and settings, such as language selection or display preferences.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some of pk22's core services from working properly.

Data Storage & Security

pk22 follows industry-standard best practices to protect your data. We give the utmost attention to securing your personal and financial information.

6.1 Security Measures

• SSL Encryption: All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption.
• Encrypted Storage: Sensitive data at rest is stored in an encrypted format.
• Access Controls: Only authorised personnel are granted access to specific data.
• Regular Security Reviews: Our systems undergo regular security audits.
• Firewall & Intrusion Detection: Advanced security infrastructure prevents unauthorised access.

6.2 Data Retention Period

We retain your data for as long as it is needed to fulfil the relevant purpose or as required by legal obligations. Even after an account is closed, certain data may be retained for a defined period for legal reasons.

Despite our security measures, no data transmission over the internet is completely risk-free. We strive for the highest level of protection, but absolute security cannot be guaranteed.

Your Rights as a User

As a pk22 user, you have several important rights over your own data. We fully respect these rights.

7.1 Right to Access

You can find out at any time what information we hold about you. To do so, contact our support team.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings on our platform or by contacting support.

7.3 Right to Erasure

In certain circumstances, you can request that your data be deleted. However, it may not be possible to delete all data due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

In specific cases, you have the right to object to the processing of your data, particularly in relation to marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email or via live chat. We will process each request as promptly and appropriately as possible.

Protection of Minors

pk22's services are strictly for individuals aged 21 and above. We are highly vigilant about the privacy and protection of minors.

If it comes to our attention that a minor has registered by misrepresenting their age, we will immediately close that account and delete the collected data.

If a parent or guardian believes their minor child has registered on pk22, please contact our support team without delay.

Special Protection of Payment Data

Financial transactions on pk22 are processed through bKash, Nagad, Rocket, and various banks in Bangladesh. The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500.

Payment-related data is handled under the highest security measures:

• Full bank account numbers or mobile wallet PINs are never stored.
• All payment transactions are completed through encrypted channels.
• Payment-related information is used solely for processing and verifying transactions.
• Suspicious transactions are automatically flagged and verified.

Withdrawal requests are usually processed within 30 minutes to 3 hours. During this time, the security of the transaction is verified.

Changes to the Privacy Policy

pk22 reserves the right to amend or update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• By displaying a clear notice on the platform
• By sending a notification to your registered email address
• By showing an alert about the changes when you log in

Continued use of pk22 after any changes will indicate that you have accepted the updated policy. If you do not agree with the updated policy, please contact our support team.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team provides assistance in Bengali and English 24/7.